Cricket Wireless Authorized Retailer, Loveland Reviews (2024)

Cricket Wireless Authorized Retailer, Loveland Reviews (1)Jim Royal
2024-04-15 13:51:56 GMT

Excellent experience. I came in about a half hour before the store closed. Ximena got me through setting up a new phone and service and managed to help other customers through. Best experience I've had in a wireless store. That representative deserves a raise. Good job.

Cricket Wireless Authorized Retailer, Loveland Reviews (2)Nahson BHUJEL
2024-01-17 19:10:17 GMT

I went to this store because my phone number was suspended. Before I visit this place, I go to a different cricket location no one can help me . So I went to this location, two ladies, ximena and Karina, they help me right way . Very professional and friendly 👏

Cricket Wireless Authorized Retailer, Loveland Reviews (3)Fred Kaiser
2023-03-14 20:43:50 GMT

Ximena is very personable to her customers and knowledgable about the products in her store. She made me feel very welcome and was extremely helpful in choosing and then setting up a new phone for me.
I don't know what she is paid but she needs a raise!

Cricket Wireless Authorized Retailer, Loveland Reviews (4)Jacob Dayton
2023-03-11 21:56:59 GMT

Ximena was very helpful, friendly, courteous and professional in helping us update my phone. She definitely knows how to multi-task with several customers coming in while she was helping us. She is a valuable asset to Cricket.

Cricket Wireless Authorized Retailer, Loveland Reviews (5)Andrew Burke
2021-10-05 23:05:47 GMT

Broke my phone today and went in to see if I could get a new one and the two ladies working in this store were extremely helpful and provided me with excellent service!! Ended up leaving with a new iPhone 13 thank you so much for making my day!

Cricket Wireless Authorized Retailer, Loveland Reviews (6)Michelle Bennett
2021-11-27 22:36:51 GMT

Was thrilled we came to the cricket store this evening ended up getting a great deal on a new phone for my wife. In addition the staff was friendly and courteous and extremely helpful. She was very kind and helped us transfer our information. Ximena was wonderful. We will definitely be back!

Cricket Wireless Authorized Retailer, Loveland Reviews (7)Tim Perry
2023-02-02 15:32:59 GMT

Ximena was wonderful she reminds me of an awesome car salesmen I’ve had before at Jeff wyler. She should be selling high end products. I sold cars at Jeff Wyler and she would be # salesmen. I’m coming back to buy my next phone from her

Cricket Wireless Authorized Retailer, Loveland Reviews (8)Jane Price
2021-12-04 20:42:16 GMT

Ximena was wonderful! She handled multiple customers without any issues and did it with a great attitude. She helped us get our birthday girl her first phone and we won't ever go to another store. Thank you Ximena!

Cricket Wireless Authorized Retailer, Loveland Reviews (9)carol jester
2021-08-31 15:53:07 GMT

Awesome customer service! It doesn't matter when I come in or who helps me, I always leave this Cricket location happy. Today the 2 gentlemen working this morning were pleasant, helpful, happy and very knowledgeable.
Thank you for your patience and assistance with my daughter's phone upgrade. See you next time!

Cricket Wireless Authorized Retailer, Loveland Reviews (10)Jennifer Long
2023-06-22 19:14:16 GMT

Ximena and Solomon were very helpful. Upgraded me on my phone and set everything up. Would highly recommend.

Cricket Wireless Authorized Retailer, Loveland Reviews (11)Cosmic
2023-01-28 23:29:41 GMT

I went in to buy an iPhone 14 and I had a great experience getting it Ximera was excellent she was dealing with 2 other people while simultaneously going through my process the people who run this store deserve a raise for how above and beyond they go for there customers

Cricket Wireless Authorized Retailer, Loveland Reviews (12)Robin Brahm
2023-02-05 21:18:26 GMT

Ximena had excellent service she is a very Charming lady and I will make sure to always keep coming back and asking for her only because she really help me out today she was able to transfer all of my data over that had a lot of sentimental value from my brother who had just passed away and she was able to save every single text that meant something to me and every picture

Cricket Wireless Authorized Retailer, Loveland Reviews (13)Stacy Evans
2021-04-30 23:22:47 GMT

Yousef was amazing!
He took his time and didn’t rush anything even tho we were near closing time! Even when another customer approached after closing, he still helped the customer!

I will definitely be using this cricket store as my preferred location from here on out!

Cricket Wireless Authorized Retailer, Loveland Reviews (14)Joyce Moulliet
2021-08-31 19:02:28 GMT

I was very nervous about getting a new phone but summer and a meal put my mind at ease because they were very very helpful. They help transfer everything from my old phone to my new one which was what made me so nervous to begin with I cannot say enough for these two guys they names is Amir and Samer they were two of the best that I have ever met and helped me a lot.

Cricket Wireless Authorized Retailer, Loveland Reviews (15)Margie Warren
2022-07-07 18:49:52 GMT

The young lady that was there today. She was very helpful and she is very good with the customer service she was awesome. She is the little Mexican girl. I don't know her name. I wish I did. Thank you for her.

Cricket Wireless Authorized Retailer, Loveland Reviews (16)Dave Williams
2023-06-06 16:05:35 GMT

Jimena and sulaymon are awesome always berry supportive never pressed with negative attitude always presents personal customer service thanks to all for this u made my day

Cricket Wireless Authorized Retailer, Loveland Reviews (17)Joel Mayo
2021-10-07 17:23:26 GMT

Ximena went above and to help with ALL my millions of questions. She was awesome and friendly! Loved our experience with her. 5 stars for sure!!!!

Cricket Wireless Authorized Retailer, Loveland Reviews (18)Hiram Marion
2022-12-01 17:40:51 GMT

Very knowledgeable about your phone and your service. Ask for Jimenez she knows everything you need to know about your cell phone and your plan. Great service there

Cricket Wireless Authorized Retailer, Loveland Reviews (19)Crystal Vincent
2021-10-10 16:38:24 GMT

I have been a cricket customer for at least 10 years and I am still happy with my service. Ximena was great in helping us upgrade.

Cricket Wireless Authorized Retailer, Loveland Reviews (20)Reinaldo Velazquez
2020-02-11 18:28:32 GMT

Hind was awesome! In the past year I had left Cricket and tried multiple discount wireless carriers. There was always one issue or another on top of spotty service which I never had a issue with at Cricket. So I decided to come back to Cricket and Hind made it the most effortless stress free experience since I had last joined Cricket over 3 years ago. With the other carriers I always had one issue or another from the very beginning, not with Cricket. This time I plan to stay as they are the best of the bunch when it comes to discount carriers. Thanks again Hind.

Cricket Wireless Authorized Retailer, Loveland Reviews (2024)


What company took over Cricket Wireless? ›

Cricket offers a variety of phones including most of the latest iPhone and Android models. In July 2013, AT&T agreed to buy Cricket Wireless' parent for $1.2 billion. The FCC approved the acquisition between AT&T and Leap Wireless in March 2014.

How do I talk to a Cricket Wireless representative? ›

Chat with Customer Support or call 1-800-CRICKET (1-800-274-2538).

What carrier is Cricket Wireless under? ›

Cricket Wireless provides access to AT&T's network and nationwide coverage. To see if the Cricket Wireless network offers coverage in your area, check out its coverage map. If you visit Cricket Wireless's website, you can enter your address or ZIP code to see if you'll have service in your area.

How to make a complaint to Cricket Wireless? ›

Report to Cricket Customer Support at 1-800-CRICKET (1-800-274-2538). File a complaint at

Why are so many Cricket stores closing? ›

Due to changes in buying behavior around COVID, we accelerated our decision to close our company owned stores. They were a very small portion of overall portfolio,” the Cricket spokesperson said.

What cell towers does Cricket Wireless use? ›

Users benefit from nationwide coverage and access to both 4G LTE and 5G networks. However, because Cricket uses AT&T's network and AT&T customers will get priority, data speeds may be slower at times.

Can I get a free phone from Cricket? ›

Get a moto g stylus 5G (2023) smartphone for FREE!

When you open a new line on a $60/mo. voice plan.

How much is the Cricket reactivation fee? ›

Charges and Fees
Reactivation FeeA fee charged for reactivating a suspended account. If you miss your due date, your account will be suspended immediately. A Reactivation Fee will be charged before the account can be reactivated.*$5 (single-line account) $15 (multi-line account)
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Why is the Cricket service not working? ›

Issues with Your Connection

Remove, then replace battery and SIM card, and turn your device back on. Check the signal indicator on your device to make sure you have Cricket coverage where you are. Try calling, texting and emailing to make sure those services are working.

Is Cricket better than Verizon? ›

While it is over 20% smaller than T-Mobile's massive 5G network, Cricket still offers more 5G coverage than Verizon. Simply put, Cricket offers better 5G coverage than Verizon and more coverage overall than T-Mobile. It's an excellent choice for urbanites and the best choice for those living in rural areas.

What are the pros and cons of Cricket? ›

There are many factors to this decision, including data consumption, coverage, price, phone selection, cell phone plans, customer service, and more.
  • PRO — Unlimited High-Speed Data. ...
  • PRO — Multi-Line Savings. ...
  • PRO — Cell Phone Plans. ...
  • PRO — Phone Selection. ...
  • PRO — Price. ...
  • PRO — Coverage. ...
  • CON — Data Deprioritization.
Feb 9, 2024

Is Cricket better than T-Mobile? ›

T-Mobile service is similar to Cricket (owned by and same service quality as ATT). I recommend Cricket if you don't need records but both are good choices depending on your coverage area. And crickets customer service is good too. I usually go to the store cause it's right around the corner.

Is there a class action lawsuit against Cricket Wireless? ›

The Cricket racketeering class action lawsuit is Thomas, et al. v. Cricket Wireless LLC, et al., Case No. 3:19-cv-07270, in the U.S. District Court for the Northern District of California.

Will Cricket replace my phone? ›

If you have Cricket Protect, it's quick and easy to file a claim. Claims that are approved by 7 pm ET will be shipped, and in most cases, delivered the next business day. You'll be up and running again with a replacement device in no time! Note: Claims must be filed within 60 days of the date of incident of loss.

How do I talk to a real person at Cricket? ›

1-800-CRICKET (274-2538) or 611 from your Cricket phone. Mon – Sat 10am – 8pm EST.

Did AT&T buy Cricket Wireless? ›

AT&T has just announced that they've agreed to acquire Leap Wireless, the parent company behind Cricket Wireless. As part of the deal, AT&T will be acquiring all of Leap's towers, stores, and all 5.3 million of their subscribers.

Who is T-Mobile owned by? ›

T-Mobile US Inc (T-Mobile), a subsidiary of Deutsche Telekom AG, is a provider of telecommunications services.

Who is Boost Mobile owned by? ›

Boost Mobile is an American wireless service provider owned by Dish Wireless. It uses the Dish, AT&T and T-Mobile networks to deliver wireless services.

Who does cricket wireless partner with? ›

Domestic Roaming Partners
Continental U.S.AT&T Mobility, LLC Indigo Wireless U.S. Cellular USA TGS, LLC OmniProphis Securus Technologies
U.S. TerritoriesClaro Liberty
Emergency RoamingT-Mobile Verizon
Private Wireless Networks (CBRS)Multiple universities
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